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I recently went to visit the garishly branded Base in University House after I had been directed to it as a “one stop shop” for student help, specifically I was looking for learning support. The Base didn’t know where to direct me on the matter, at all. In fact they seemed to have no idea what they were talking about. Because the issue was important to me I made a long and exhaustive series of enquiries by other channels, through my tutors etc, and have found out about the learning support that is available in my faculty. But what is the point of the Base if it doesn’t deliver on its promises and cannot support students.