ISS disappointment

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I am writing to SCAN to voice my opinion about an encounter with the Information Systems Services (ISS) in the Learning Zone.

I was having a problem with my laptop so I decided to take my laptop to ISS to see if they could discover what the problem was.

When I approached the Learning Zone help desk I was informed that they could not help me with my problem as the system has now changed and they can only provide IT help and advice at scheduled workshops unlike the previous academic year when a student could drop in at anytime with enquires. The workshop was next month. My essay was due in one week.

Surely, given the current situation with a predicted fee increase on the horizon, the University should be improving facilities and not vice-versa?

Thanks,
Cerys Morgan

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